Dr. Frank Davis, Professor of Marketing, Logistics and Transportation, has had thirty-three years of experience in industry, teaching and research. Recent awards include designation as the Alma and Hal Reagan Scholar for 1993 – 1995, the CSX Research Award in 1998 and again in 2000. His current teaching interest is the use of information management concepts to support supply chain management concepts. He is currently conducting research on a Defense Logistics Agency project to develop strategies for applying best commercial practices to Military Logistics. While serving as Associate Director of the Transportation Research Center at the University of Tennessee, he was appointed to serve on the Knoxville Transportation Authority. During this time he was project director for approximately $3.0 million in funded research including the first shared ride taxi study, the first public ridesharing project, and the first transportation brokerage project funded by the US Department of Transportation. He was also appointed as a member of the Office of Technology Assessment Advisory Panel on “The Role of the Automobile through 1985 and Beyond”, was a delegate to the Dumbarton Oaks Energy Symposium, and worked with the White House, National Governor’s Association and the Insurance Industry to coordinate the resolution of insurance issues facing Human Service transportation programs. Awards for outstanding research were received from the Urban Mass Transportation Administration and the University of Tennessee National Alumni Association. During this time research and teaching interests were in the field of passenger transportation, transportation policy and transportation research methods.
He was appointed to the U.S. Census Advisory Committee representing the American Marketing Association. While serving in this capacity he became interested in the dissemination of Census data on CD ROM for access by anyone with a personal computer. The University of Tennessee served as a test site for this concept. The Center for Electronic Data Analysis was established at UT to serve as a clearinghouse for software developed to access both the Census data and the TIGER file (mapping) data. He was actively involved in establishing user interface standards so that users could access all Census data using the same program. During this time, teaching emphasis was in information management at both the MBA and undergraduate level. He served on the College’s Information Management planning committee and was instrumental in designing the new Information Management curriculum for the UT MBA program. To gain first hand experience, he developed a budgeting and accounting system for the Huntsville, Alabama Department of Transportation; an inventory system for tracking 13 different inventory levels for a regional telephone system; and a species survival system for the Asian Lions maintained by the Knoxville Zoo. He also designed and developed the current Knowledge Management system used by the UT MBA program to deliver courses, allow students to submit assignments electronically, faculty to post student grades and allow students to give feedback to each teacher on each class. In class, he teaches students to design web sites, perform queries of data bases distributed throughout the organization, design applications such as order entry systems, organize applications for server-client use, and to enable interaction with the applications over the web. In the process design class, emphasis is on ERP implementation and change management. Tools such as ASAP and Uniform Modeling Language are used. In 1985, he recognized that many of the concepts taught in transportation and logistics had broader application. He began researching and teaching a field called Service Response Logistics Management and presented the first conference session on the subject at the Council of Logistics Management annual conference in 1990. When the Council funded the first service logistics research project in 1990, he served on the research advisory committee for the project. In 1991, he and Karl Manrodt received the Plowman award for the outstanding paper of the year entitled “Teaching Service Response Logistics”. He has served on the Council of Logistics Management advisory committee to develop ways for disseminating the Service Response Logistics concept and as track chair for the Service Response Logistics track. His book, Customer Responsive Management: The Flexible Advantage with Karl Manrodt was published in 1996 and reprinted in 1999. In 1999, he was track chairman of the Council of Logistics Management track “Process Redesign in Logistics”. Current research and teaching interests are in Information Management and the use of technology to enable customer responsive supply chains.