

Alex R. Zablah is head of the Department of Marketing at the University of Tennessee, Knoxville, Haslam College of Business, as well as the Gerber/Taylor Distinguished Professor and Kinney Family Faculty Research Fellow. He previously served on the marketing faculty at Oklahoma State University and George Mason University. Zablah’s research seeks to improve understanding of how frontline factors (organizational processes, employees and technologies) influence the quality of the interactions that occur between a firm and its customers, and, ultimately, firm performance. His research, which cuts across business disciplines and contexts (e.g., healthcare, retailing, hospitality), has been published in leading marketing,…
865-974-1629
Professor of Practice, Director of Executive MBA in Healthcare Leadership and Director of Physician Executive MBA
865-974-6526
Director – Executive MBA for Strategic Leadership, Professor of Practice in Leadership
865-974-5003
Boyd Distinguished Professor of Health Economics, Dr. Mike Stahl PEMBA Faculty Fellow
865-974-5591